How to Fire a Bad Client (Professional Email Scripts)
Not every client is a "good fit". Sometimes, you just need to move on. But how do you do it without burning bridges?
Scenario 1: The "It's not you, it's me"
Use this when the client is okay, but you are too busy or want to raise your rates.
Subject: Update on my availability
Hi [Name],
I'm writing to let you know that my business focus is shifting, and I will no longer be able to support [Project Name] after [Date].
I enjoyed working with you and I'm happy to help transition the work to another freelancer before I leave.
Thanks,
[Your Name]
Scenario 2: The "Scope Creep" Nightmare
Use this when they keep asking for free work.
Subject: Project Scope Update
Hi [Name],
I've noticed the project scope has expanded significantly beyond our original agreement.
Unfortunately, I cannot accommodate these additional requests at the current rate. I think it might be best for you to find a freelancer who can dedicate more time to these new requirements.
I will wrap up the current tasks by [Date].
Scenario 3: The Rude/Toxic Client
Keep it short. Don't argue. Just leave.
Subject: Ending our contract
Hi [Name],
I've decided to terminate our contract effective [Date]. I will send over all final files and an invoice for the work completed to date.
I wish you the best with the project.
Always get paid before you leave
Before you send that email, make sure you have sent your final invoice.